Returns & Refunds
You would have signed for receiving the cargo in good condition upon delivery so your returned product must meet the following criteria:
1.Original packaging (manufacturer's box, Styrofoam, plastic bags, etc.)2. Free of any dents or defects
You have 7 days from the Invoice date to return an item for a refund or Exchange.
Items must be returned to our Penal Warehouse.
You will be charged a 20% restocking fee for items that are returned.
We do not accept returns on Tiles or items that was purchased @ a sale price.
Defective products must be returned with the Delivery Driver, the purchase price will be credited to the credit card used for the original purchase.
The Home Expo Ltd in its sole and absolute discretion shall be the sole adjudicator as to whether a product is in fact defective. Once your return is processed, and is verified to meet the basic criteria above and to be defective, you will be issued a new product that will be delivered to our Branch that is closest to your location within 4 days.
We will not offer free delivery to your location for any defective product received whose value is below $1000.
* Please see our Terms and Conditions for more information.